Your Satisfaction is Our Priority
By choosing THE Buildhub, you’re guaranteed materials that are not only high-quality but also packaged with utmost care. Our commitment to safe packaging ensures that your construction materials arrive intact and ready for use, keeping your projects on schedule and within budget.
Services
FAQs
How to do business with us?
How long will it take to receive my order?
Normally, it takes 20-35 days for production after receiving the payment, in addition to shipping to the location specified by the customer usually takes another 25-40 days. The actual time may be affected by the order size, address, trade term and so on. For a more accurate delivery time, please provide us with the order quantity, shipping address and trade method, and we will give you a detailed estimate.
Product Wishlist
Start by browsing our website and creating a personalized wishlist of the products you need. This helps us understand your preferences and requirements better.
Inquiry Submission
Submit your inquiries regarding specifications, features, or pricing. Our team will respond promptly with detailed information to assist your decision-making.
Free Quotation
We provide a no-obligation, free quotation based on your inquiry. This includes all necessary details such as pricing, delivery timelines, and payment terms.
Negotiation
Discuss and finalize terms, including product customizations, bulk order discounts, and delivery options, to ensure mutual satisfaction.
Order Confirmation
Confirm your order by providing a purchase agreement or acceptance of the final terms. This marks the official beginning of the production or fulfillment process.
Offline Payment
Choose from our secure offline payment options. We accept bank transfers, or other preferred methods to facilitate a smooth transaction.
Aftersale Service
We stand by our products and provide comprehensive aftersale support, including technical assistance, warranty services, and problem resolution.
Logistics
Our reliable logistics team ensures your order is shipped safely and on time, offering various delivery options to suit your needs.
Packaging
We prioritize secure and eco-friendly packaging, tailored to your products to ensure they arrive in perfect condition.
Inspection
Every product undergoes a thorough inspection process to maintain quality standards before being dispatched.
Order Tracking
Stay updated with real-time order tracking. Monitor your shipment’s status from dispatch to delivery.
How can I place an order?
You can place an order through the following steps: 1. Browse our website and select the materials you need. 2. Add the desired items to your wishlist and adjust quantities. 3. Submit a Request for Quote (RFQ) for customized pricing, if needed. 4. Proceed to checkout to finalize the order. Registered users can also reorder quickly from their dashboard.
Production
For customized or bulk orders, we provide updates throughout the production cycle, ensuring transparency and timely delivery.
What types of construction/building materials do you offer?
We offer a comprehensive range of materials, including: • Eco-friendly and sustainable building materials • Specialty products like….. If you’re looking for something specific, feel free to contact us for a custom quote.
Do you provide bulk discounts or special pricing for large projects?
Yes, we offer tiered pricing for bulk orders and customized quotes for large-scale projects. Contact our sales team to discuss your project requirements and receive competitive pricing.
Do you deliver to my location?
We can provide air freight and sea freight services: The cost of air freight is determined by many factors, including the actual quantity, volume and weight of the goods etc. Sea freight, depending on the distance of the destination port (from China), is 5-30% of the total EXW price of the goods.
What is your return and refund policy?
We accept returns for defective or damaged materials within [specific time frame]. To initiate a return: 1. Contact customer support with your order details. 2. Provide photos or documentation of the issue. 3. We will arrange a pickup or replacement and process refunds as applicable. Custom orders or special materials may not be eligible for returns.
Can I request a sample before placing a bulk order?
Yes, we provide samples for most materials. You can request a sample directly from the product page or by contacting our sales team. Sample costs and shipping charges may apply.
Do you offer technical support or consultations?
Yes, our experts are available to guide you on: • Material selection based on your project requirements • Compatibility with building codes and regulations • Recommendations for eco-friendly and cost-effective alternatives Schedule a consultation through our website or contact us directly.
What is the payment plan?
Yes, we offer flexible payment options for qualified businesses. Contact our team to discuss eligibility and terms.
How do I register for a business account?
To create a business account: 1. Click on "Register" at the top of the page. 2. Fill out the required details, including company information (if applicable). 3. Once registered, you’ll gain access to exclusive pricing, order tracking, and other account-specific features.
What certifications do your materials meet?
Certification details are listed on individual product pages or available upon request. Contact our team for more details.
Can I cancel or modify my order?
Orders can be canceled or modified before they are processed. Contact our support team as soon as possible to make changes. Once the order is shipped, cancellations may not be possible.
How can I contact customer support?
You can reach our customer support team via: • Live chat on our website • Email at support@moducon.cn • Phone at +86 24 8412 7160
Do you offer warranties for your materials?
Yes, we provide warranties for most of our materials, depending on the product type. Warranty terms can be obtained from our team.
Can I set up recurring orders?
Yes, recurring orders can be arranged for frequently purchased materials. This is ideal for long-term projects or consistent supply needs. Speak to our sales team to set up a recurring order plan.